Brenna K Pavlinchak
Mobile Developer
Phone:
828-356-5504
Email:
Address:
Charlotte, North Carolina
A Bit About Me
Hello! I'm Brenna Pavlinchak, a Computer Science graduate from Full Sail University with a focus on Mobile Development. Passionate about building intuitive, high-performance apps, I've gained skills through projects and roles in tech support and leadership.
Expert in iOS (Swift, SwiftUI, Objective-C) and Android (Kotlin, Jetpack Compose, Java), I design and optimize apps from concept to launch. Proficient in front-end (JavaScript, ReactJS, HTML5, CSS) and back-end (SQLite, CouchDB, MySQL), including hardware integration via APIs, Bluetooth, and custom protocols for secure, compliant solutions.
Strong in UI/UX, version control, testing (alpha to gold), and project management. At Spectrum and Harris YMCA, I honed leadership, team management, and user-focused problem-solving, excelling in clear communication and collaboration.
Outside coding, I explore tech trends and personal projects like SwimCraft, a SwiftUI app for swim workouts. Eager to join dynamic teams in mobile dev or DevOps.
Work Experience
December 2021 - Present
Spectrum
Help Desk Support Specialist III
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Directed ITSD ticket routing by triaging, resolving, or reassigning misrouted work, managing 250+ tickets weekly and raising user satisfaction in a high-volume help desk.
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Diagnosed and repaired sign-in and access issues across 350+ applications and websites using remote-desktop tools, restoring service quickly and strengthening overall reliability.
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Partnered with the ITSD Pro Tools team as a beta tester to refine internal tools, cutting deployment errors by 30% and streamlining workflows for 20+ users.
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Built weekly Excel ticket reports sorting by assignment, validating accuracy, flagging valid vs. invalid tickets, and delivering graphs and summaries for Leadership every Tuesday.
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Led the help desk transition from Cherwell to WayPoint; adopted the new system and created a WayPoint ticket tool that improved correct ticket categorization.
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Ran bi-monthly admin password compliance reports, enforced timely resets, and communicated renewal windows that extended admin password validity by an additional year.
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Selected for a new IT Help Desk Security group; managed shared credentials and user access in Active Directory and password-vault tools, reducing unauthorized-access risk and tightening compliance.
October 2021 - December 2021
Pike Telecom
CAD Technician
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I supported telecommunications infrastructure projects by creating precise technical drawings and fiber network maps that enable high-speed internet access for communities.
Key contributions included:
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Designing fiber lines, ducts, and detailed call-outs in AutoCAD and FROGS to deliver AT&T Internet infrastructure to neighborhoods.
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Converting field sketches, redlines, GIS data, and photos into accurate, permit-ready construction drawings and site plans.
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Managing design work orders and Excel documentation to track projects efficiently, minimize errors, and ensure timely delivery.
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Working closely with engineers and project teams to review designs, implement revisions, and meet all compliance and permitting requirements.
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Maintaining well-organized CAD files and project records to support smooth collaboration across multiple fiber and cell site initiatives.
May 2021 - September 2021
LPL Financial
Sr. Technical Support Representative
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Supported 20+ financial advisors and administrators daily by delivering expert issue resolution and troubleshooting complex LPL website and account issues in a finance environment, reducing escalations by 40% and shortening average resolution time by 10 minutes.
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Resolved Microsoft email access problems and configured 50+ user profiles daily for over 200 employees, achieving a 95% first-contact resolution rate while reducing system downtime by 15 minutes.
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Ensured adherence to compliance regulations and security policies by maintaining detailed documentation of all technical incidents and resolutions.
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Drove process optimization by evaluating support workflows, providing actionable feedback during training sessions, and implementing improvements that increased team efficiency.
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Built strong client relations as a trusted technology partner for financial advisors, guiding them on the effective use of tools and systems to better serve their clients.